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Service
Full-Lifecycle Customer Service System
From planning and consulting to project implementation and ongoing operations, Lachesis provides a nationwide professional service guarantee system to support the digital and intelligent construction of hospitals.
Service Commitments
  • Remote Diagnostic Support
    Remote Diagnostic Support
    Rapid problem identification and resolution
  • Dedicated Account Manager
    Dedicated Account Manager
    Full‑project tracking and operations management
  • Multi‑level Support Mechanism
    Multi‑level Support Mechanism
    Dual backup from headquarters and regional teams
  • Continuous Version Upgrades
    Continuous Version Upgrades
    Continuous Version Upgrades
Customer Success Service System
  • Consulting & Planning
    Consulting & Planning

    Needs assessment

    Construction planning

    Solution design

  • Project Implementation
    Project Implementation

    System deployment

    Data integration

    Go‑live testing

  • Training & Delivery
    Training & Delivery

    Management training

    Operational training

    Certification & assessment

  • Operation & Support
    Operation & Support

    On‑site support

    Remote maintenance

    Routine inspection services

  • Continuous Optimization
    Continuous Optimization

    Version upgrades

    Feedback collection

    Operational analysis

Pre‑sales & After‑sales Services
Hotline Service
  • Pre‑sales
    400-111-5660
  • After‑sales
    +86 ( 755 ) 26681770
  • Service Hours
    Monday to Friday
    (9:00–12:00 AM, 1:00–6:00 PM)
Pre‑sales & After‑sales Services